Terms & Conditions

Here at Treated with Love we believe in recycling and re-using. Often our children outgrow their clothes having only worn them a few times. Why not bring those items to us and we will sell them on your behalf. No more doorstep hagglers from Facebook or unnecessary eBay hassle!

We take designer and high end high street labels – anything from Boden, Joules, Zara, The Little White Company upwards. We also take unusual or occasion items from Designers at Debenhams, Next, Gap and Monsoon.

Kids Dress Agency

By leaving items for re-sale, you accept the following:

  • Our policy is to look at items over the counter. We may discuss minimum pricing for high end designer items.
  • We may refuse items that are not seasonal.
  • We will look at the items with you and confirm what we will take. We only accept stock in on a Monday or Friday.
  • If you are not local to Treated with Love (beyond a 50 mile radius) please send clear photos of the items and the labels showing all condition to sales@treatedwithlove.co.uk We will ask you to post the items we wish to sell, specifying how we would like them sent. We will refund your postage to you.
  • Those we accept will be allocated to your unique customer ID
  • Unaccepted goods will be held for you to collect for three (3) weeks after your drop off date. After three (3) weeks, if not collected, they will be disposed of to one of three local charities we support; St Martins Children’s Hospice, Selby Hands of Hope and St Leonards Hospice.
  • Items will be sold at a 50/50 split. If you wish to purchase items from Treated With Love rather than take cash, you will receive 60/40 split in your favour.  
  • High end designer items may be sold at a higher split dependent on condition. This decision will be made by Treated With Love.  
  • Accepted items will stay with Treated with Love for between eight to ten weeks (8-10).  
  • During this period, at our discretion, Items may be reduced up to 25%.  
  • We will notify you of any items that haven’t sold after ten (10) weeks. They will be held for a further two (2) weeks for you to collect. Items not collected will be sent to charity after this period as we are limited for space.
  • It is the responsibility of the customer to check if items have sold or not.
  • You are welcome to collect goods back at any time during the period of sale.
  • Money due from sales must be collected within twelve (12) weeks of the date the items were brought in.
  • We will take every care to protect items you bring, however all items are left at your own risk.
  • Whilst on our premises your items are not insured against loss or damage
  • Please make sure your items are sale ready, washed and ironed. Check for marks and imperfections and ask yourself if you would buy them. please see our sell you kids clothes page for more information

General Points

These terms and conditions relate to goods which you purchase from the Treated With Love online store (‘our/this website’). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. If there is anything you do not understand, please feel free to e-mail us at sales@treatedwithlove.co.uk or phone us on 01757 290 766

By making an offer to purchase, you agree to be bound by all the provisions of the agreement between you and us which are set out below. If you do not accept these provisions you should not place an order.

You must be 18 years or older to use the service. By placing an order, you confirm to us that you are at least 18 years of age.

We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.

Your Agreement with Us

These terms and conditions, together with the order form, confirmation form, privacy policy, constitute the entire agreement between you and us relating to the provision of the goods (‘the Agreement’), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation, which has not been made expressly in these terms and conditions.

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the goods; we are inviting you to make a legal offer to us to purchase the goods. It is entirely at our discretion to accept or reject the offer to purchase.

The Agreement is concluded only when we have sent you an e-mail notification that the goods have been dispatched to you.

Payment

Payment can be made using any of the methods listed on this web site under Payment Options on our Terms and conditions page and will be debited when we have accepted your offer to purchase.
All prices are quoted in UK pounds Sterling and include VAT where applicable.
Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the goods that you have offered to purchase and a full refund will be given.

Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.

Payment Options

We accept the following methods of payment
PAYPAL, CREDIT & DEBIT CARDS (VIA PAYPAL) instore we accept all CREDIT & DEBIT CARDS & Contactless

VAT

All of the prices listed online are 0% VAT as it is not applicable to Children’s clothing

 

Right to Cancel this Agreement

Under the Distance Selling Regulations, you have Fourteen working days from the Commencement Date (‘the cooling-off period’) in which to cancel this Agreement if for any reason you are not happy with the goods that have been delivered to you.
If you wish to cancel the Agreement, you must notify us of this fact in writing by e-mail or post. Full contact details are set out in the page titled ‘Contact Us‘.

You should return such goods to us at the following address:
Treated With Love, Unit 7, Prospect Centre, Prospect Way, Selby, North Yorkshire, YO8 8BD

Our Data Protection Policy

We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. Please see Privacy Policy for more details.

We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.
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If you tick the opt out box which is located on the order form and on the payment page online none of your personal data will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments.

Your privacy and confidence will be respected at all times.

What Information is collected about you and how is it used?

When you place an order we need to collect your name, address, e-mail and telephone number as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase goods and delivery of those goods to you. We use your e-mail address to send you notification of the status of the order. We will contact you by e-mail or by telephone if any problems occur regarding delivery of the goods to you.

This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods such as the courier service used to transport the goods to you.

We may use your e-mail address and postal address to provide you with information on our products, services, promotions and special offers.

Consent

By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.

Cookies

Cookies are small pieces of information that are sent from your browser to our web server.
On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days.
We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
You will need to ensure your cookies are enabled to allow you to purchase from our website. See Privacy Policy for more details.

Security

The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use Paypal to process using a secure server to encrypt the information before it is sent to the payments processor.

Limitation of Liability

IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS, WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.

Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness, wilful misconduct, fraud or misrepresentation.

To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.

We may include links from time to time on our website to other Internet sites. We have no control over the content of such websites and disclaim any liability in respect of your use of such websites.

All conditions, terms, representations and warranties relating to the goods that are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.

Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) of the goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.

Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

Indemnity

IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, re-sellers, our customers, officers or employees, which arise as a result of a breach by you of any of the terms of this Agreement

Website Content

We have used reasonable care and skill in compiling the content of this website but make no warranty, express or implied, as to the nature or accuracy of any material on this website and cannot accept liability for any particular material on this website or as a result of any use of or reliance placed upon information contained within this website. The order confirmation form is conclusive as to the charges and the description of the service.
Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.

Law and Jurisdiction

The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.

Contact Details

If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 01757 290 766 or e-mail us at sales@treatedwithlove.co.uk or write to us at. Treated With Love, Unit 7, Prospect Centre, Prospect Way, Selby, North Yorkshire, YO88BD